Elite Limited - Degraded Optical Levels on Inter-Datacentre Metro Fibre Link – Incident details

All systems operational

Degraded Optical Levels on Inter-Datacentre Metro Fibre Link

Resolved
Degraded performance
Started 7 months agoLasted 17 hours 53 minutes

Affected

Datacenter Services

Degraded performance from 10:45 AM to 4:38 AM

Wavelength Services

Degraded performance from 10:45 AM to 4:38 AM

Updates
  • Resolved
    UTC
    Resolved

    The issue affecting the metro fibre link between our datacentres has now been resolved, and optical levels have returned to normal operating ranges.

    Services across the link remain fully operational, and no further issues are currently being observed.

    We are currently awaiting RFOs from the relevant fibre providers to confirm the underlying cause of the degradation.

    Further information will be shared if additional details become available.

  • Update
    UTC
    Update

    The fibre provider is actively investigating the degraded optical levels on the metro fibre link between our datacentres.

    Services across the link remain operational with no current outage observed. Our network engineering team continues to monitor the circuit closely while the provider conducts its investigation.

    We are currently working with the fibre provider to organise a suitable maintenance window so that a full outage of the fibre path can be taken with the least possible impact, allowing further testing and investigation to take place.

    Further updates will be provided as soon as additional information becomes available.

  • Update
    UTC
    Update

    The fibre provider is actively investigating the degraded optical levels on the metro fibre link between our datacentres.

    Services across the link remain operational with no current outage observed. Our network engineering team continues to monitor the circuit closely while the provider conducts its investigation.

    Further updates will be provided as soon as additional information becomes available.

  • Identified
    UTC
    Identified

    The issue has been identified as degraded optical receive levels in one direction of the metro fibre link between our datacentres.

    While services remain operational with no current outage, the fibre provider has been engaged to investigate the underlying infrastructure and determine the cause of the degraded light levels.

    During this investigation, there may be brief periods of disruption while testing or maintenance activities are carried out on the circuit.

    Further updates will be provided as more information becomes available.

  • Investigating
    UTC
    Investigating

    We are currently investigating degraded optical receive levels in one direction of a metro fibre link between two of our datacentres.

    At this time, no service outage or traffic impact has been observed, and network services across the link remain operational.

    Monitoring has identified that the received light level in one direction is significantly lower than the corresponding transmit level in the opposite direction. Our network engineering team is reviewing the circuit and monitoring the link closely.

    Further updates will be provided as the investigation progresses.